Real Estate, Marketing, Software

Have you taken a moment lately to stop and think about the people behind the scenes at Point2?  If you are a Point2 Agent member, you probably have already received customer service assistance with any questions you may have had.  Let’s take a closer look at the team that works hard to support our members.

Some of our members may have noticed a change in the titles of those who help answer your Point2 Agent account-related questions.  Previously, the name of the team that our members were served by was the Customer Support Team.  Recently, they’ve changed their name to better reflect the relationship they build with our customers and are now the Customer Care Team.

Our Customer Care Team of 25 individuals are responsible for providing the first-line of support to our entire membership.  Not only are they answering issues that come in via email, telephone, and on the Message Board, but they are proactive in detecting any potential issues before they can affect our members.

On average, approximately 1000 email support issues are sent into our Customer Care Team on a weekly basis.  Our Customer Care Team strives to provide 24-hour response time for all members.  In addition to emails, they receive hundreds of phone calls each week (an average of 800!!!) from our Professional and Premium members.

As the team is continually expanding to provide the best level of support care to our growing membership, they had outgrown their previous office space.  So, they’ve been relocated to a newly renovated portion of the Point2 office building in Saskatoon, SK.  Last week saw them settling into their new space with a ‘house warming’ BBQ for the entire Point2 staff.

The Customer Care Team is a huge part of what makes Point2 Agent such a great success!

6 Responses to “The Point2 Agent Customer Care Experience”

1. Sue of Robin Dampier's website says:

   July 7, 2009 at 12:29 pm

   Looks like a very nice working environment and I’m sure they are enjoying and appreciate it!

   Sue
2. Kathleen Allardyce says:

   July 7, 2009 at 7:48 pm

   I can attest to the fact that the support team at Point2 is outstanding. Congratulations on your new space – it’s well deserved!
3. Storm says:

   July 8, 2009 at 12:21 am

   thanks for a great Job..well done!!!! i have the best website & cumstomer care team…regards, from The Netherlands
4. Ehsan says:

   July 8, 2009 at 2:15 am

   Looks very spacious and Clean, Congratulation for the New Office Space
5. Al and Peggy Cunningham says:

   July 8, 2009 at 8:19 am

   Great Group! Haven’t called in a while but spent a lot of time when we were newbies. It was always nice that we were never rushed but guided step by step through our questions.
   By the way, we love the website, haven’t found anything that we can’t do with it.
   Keep those “syndications” coming, especially the Canadian ones.
6. Peggy Debnam says:

   July 29, 2009 at 6:45 pm

   Email support helps keep em going.
   Thanks