A searchable data base is a good thing, but did you have to sacrifice the human touch and interaction.

Frankly the optics aren’t great. It’s coming at a time when a good number of P2 subscribers are calling P2 to task for not maintaining a competitive product. Maybe the move to Zendesk provided a blind behind which you could dismantle the forum.

Just my thoughts for what they’re worth.

Which service are you referring to? Our updated support tool found at http://agent.point2.com/support is accessible to all our customers – regardless of which country they are in. There should be no differences in service between what an agent in the Dominican Republic experiences and what an agent experiences in the United States, Canada, or any other country experiences.

The only differentiating factor will be which of our syndication partners you have access to, as some of our partners only accept listings from certain countries – but we are always working to bring on more partners to serve you better

So manny realtors from Dominican Republic are cancel or waiting till the mambership with point2 be over, because they dont realy do nothing for international realtors, every single thing they do is only for the countries id mention.

Hope Point2 do something for us too, if not i will be the first to leave your services.

No, there is not ‘some’ good content there; there is a tremendous amount of ‘excellent’ content that can not just be blown away without notice.

Most interesting, most valued, are the specific issues. Topics of ‘general’ interest can usually be found by just reading the manual.

This occurred with another real estate related vendor that I have been associated with for 6 years and the sense of community the forum had created was totally lost.

Kieran,
I’m glad you’re liking what you see! Besides the new support tool, we’ve also updated a number of resources on our Education website (www.Point2AgentEducation.com), including offering over triple the number of Education Sessions for 2010. We’ve got some great things in store for 2010, so stay tuned!

Ehsan,
Zendesk will operate much like the Message Board did, in the way that it can allow all of the Point2 Community access to resources, our Customer Care Team, and each other. The benefit of this new format is that everything that is written or referenced is searchable, making it easier to find what you are looking for. All members can post in the “Community Chat” forum, as mentioned above. Login is required to create new topics and make comments, although you are correct – things can be read by anyone looking for support and assistance.