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Posts tagged: Customer Care

Trouble Uploading Photos? You’re Not Alone.

If you’ve been having trouble uploading photos as of late – you’re not alone. You may have already called our Customer Care department, or read the notification in your Online Office. But just in case, I thought I would post this here as well. If you are experiencing issues with uploading photos to your Point2 [...]

Tips from Customer Care: All About Domains

Choosing the right domain name is an important step in building your online presence. Not only is your domain name how people access your website, it also looks snazzy on your business cards and email signature.  As a member of the Customer Care Team I speak to Real Estate Professionals daily and a question I [...]

From the Frontline: Your Top 5 Questions of 2010

It’s been a busy year for our Customer Care team.  Just to give you a small glimpse into what we call the ‘2nd Floor’ – these guys and gals have answered over 75,000 phone calls and have resolved over 49,000 support tickets submitted by you. I decided to do some digging around to find out [...]

It’s time for a little chat, don’t you think?

Do you have something on your mind?  Want to chat with us?  Or maybe you just can’t get enough of our super-insanely-awesome Customer Care Reps?  I don’t blame you…they are a pretty outstanding (and not to mention, incredibly good-looking group of folks!).   Now that we’ve added one more way to let us know what’s on [...]

The Point2 Agent Customer Care Experience

Point2 Customer Care Team

Have you taken a moment lately to stop and think about the people behind the scenes at Point2?  If you are a Point2 Agent member, you probably have already received customer service assistance with any questions you may have had.  Let’s take a closer look at the team that works hard to support our members. [...]